What our clients say about working with us.
Honest accounts from businesses across Phuket and Thailand who have been through the process. No polished marketing language — just what happened and how it felt.
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Average rating
Integrations still active
Years in Thailand
From the people we have worked with
Siriporn Phommanee
Operations Manager, Phuket
"We started with the Shoreline Review because we genuinely did not know where AI could help. The written summary was clear and honest — it also told us where AI would not be worth it, which I appreciated. We went on to do the Tidal Integration two months later."
May 2025
Thanakorn Chaiwat
Boutique Hotel Owner, Kata
"The integration itself took a little longer than the five weeks we had discussed — closer to seven — but I was kept informed throughout. The handover session was particularly well done. My front desk staff left it feeling comfortable rather than nervous, which was the goal."
April 2025
Naphat Wichairat
Retail Manager, Rawai
"The documentation is what made the difference for us. We have had technology setups before where the consultant finished and nobody in the team could actually explain how anything worked. This was completely different. The written guide is something we still refer to."
May 2025
Arunee Thaweesak
Medical Clinic Administrator, Phuket Town
"We are on the Coastal Support Plan and the monthly report is a genuine part of our operations now. It is concise and easy to share with the rest of management. Knowing someone is reviewing the system each month means we do not have to worry about it between check-ins."
May 2025
Pornlert Limtrakul
Restaurant Group, Chalong
"We wanted to try AI for inventory communication but were not sure if it was sensible. The review helped us think through the decision properly. In the end we proceeded and the setup has reduced the back-and-forth between sites by a fair amount. The pricing was straightforward — no surprises at the end."
April 2025
Kwanchai Pattanaporn
Property Management, Kamala
"Speaking to the same person from start to finish made a real difference. I was worried about the handoff between consultants that I have experienced elsewhere. That did not happen here. Apinya was present throughout and knew our situation thoroughly by the time we finished."
May 2025
A closer look at two projects
Challenge
Phuket hospitality group
A hospitality group running three properties was spending significant staff time on guest inquiry handling outside of check-in hours. Response delays were generating complaints and the team was stretched during low seasons as well as high ones.
Solution
After a Shoreline Review confirmed the fit, we completed a Tidal Integration connecting an AI assistant to their existing booking communication tool. The setup was configured to handle standard enquiries and escalate anything it could not confidently address. Staff were involved in the testing period and helped shape the assistant's response style.
Outcome
After six weeks, around 60% of routine out-of-hours enquiries were being handled without staff involvement. Response times for those messages dropped from an average of three hours to under five minutes. The team reported feeling less pressure during their own off-hours.
"I was not expecting it to work as quietly as it did. That was the best part — it just got on with it."
Challenge
Professional services firm, Bangkok
A legal consultancy with a Phuket branch was producing a high volume of standard client update correspondence. Drafting these took lawyers time they would have preferred to spend on substantive work. The firm had looked at AI tools before but found the options confusing and the process of adopting them unclear.
Solution
The Shoreline Review identified that one category of update correspondence was sufficiently standardised to be well-suited to AI assistance. We integrated a drafting assistant into their existing document workflow — one that generates first drafts for lawyer review rather than sending correspondence directly. This preserved the legal oversight the firm required.
Outcome
Time spent on that category of correspondence dropped by roughly 40% over the first two months. The integration has since been extended to a second document type under the Coastal Support Plan. The firm found the gradual approach particularly suited to their need for professional caution.
"The fact that they understood we needed to move slowly — and that this was a reasonable position — made the whole process feel more comfortable."
Contact us directly
Address
73 Thaweewong Road, Patong, Phuket 83150Hours
Mon–Fri 9:00–18:00Sat 10:00–14:00
Professional recognition
Phuket Business Excellence Award
Technology Services Category, April 2025
DEPA Digital Partner
Digital Economy Promotion Agency, 2024
THACCA Creative Industry Member
Thai Creative & Cultural Agency, 2025
Add your own experience to this list
Start with a Shoreline Review. A calm conversation, a clear written summary, and no pressure to go further unless it makes sense for your business.
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