Terms & Conditions

1. Definitions

For the purposes of this agreement, the following terms have the meanings given below:

• "We", "Us", "Our" refers to Andaman AI Co., Ltd., registered in Thailand, with offices at 73 Thaweewong Road, Patong, Phuket 83150.
• "You", "User", "Client" refers to any individual or organisation that visits our website or engages our services.
• "Services" refers to the AI integration assessments, technical integrations, and ongoing support plans described on our website.
• "Agreement" refers to these Terms and Conditions together with any service proposal or written agreement entered into between us.
• "Content" refers to all text, images, documents, code, data, and other material on our website or provided in connection with our services.
• "Project Data" refers to business information, files, and systems you share with us for the purpose of delivering a service.

2. Acceptance of Terms

By visiting our website or engaging our services, you indicate that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or engage our services.

Our services are intended for business operators and professionals. By engaging us, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement on behalf of yourself or the organisation you represent.

Where our services are engaged on behalf of a company or other legal entity, the individual accepting these terms confirms they are authorised to do so.

3. Service Description

Andaman AI offers three categories of service:

• Shoreline Review — a one-time assessment identifying where AI could ease everyday work, delivered as a written summary of options.
• Tidal Integration — a project-based engagement bringing an AI assistant into one existing business tool, with documentation and a handover session.
• Coastal Support Plan — a monthly ongoing arrangement providing review, plain-language reporting, and a named point of contact.

The specific scope, deliverables, and timeline for any engagement are defined in the written proposal or service agreement provided before work begins. Services are delivered primarily in English and are available to clients in Thailand and internationally, subject to agreement.

We reserve the right to update, adjust, or discontinue service offerings. Existing client agreements are not affected by changes to our general service descriptions unless agreed in writing.

4. User Responsibilities

Acceptable use

You agree to use our website and services only for lawful purposes and in a manner consistent with applicable Thai law and any applicable international regulations.

Prohibited activities

You must not:

• Use our website or services to engage in or facilitate any unlawful activity
• Attempt to gain unauthorised access to any part of our systems or infrastructure
• Introduce malicious code, scripts, or automated bots that place undue load on our website
• Misrepresent your identity or the organisation you represent
• Use any output from our assessments or integrations to mislead others or for purposes outside the agreed scope
• Reproduce or redistribute our written deliverables without our prior written consent

Accuracy of information

You are responsible for the accuracy and completeness of any information you provide to us, including business context, system access credentials, and project requirements. Inaccurate information may affect the quality or suitability of our work.

5. Intellectual Property

Our intellectual property

All content on our website — including text, structure, design, methodology descriptions, and brand elements — is the property of Andaman AI Co., Ltd. and is protected under applicable Thai and international intellectual property law.

Deliverables

Upon full payment of the agreed fee, we grant you a non-exclusive, non-transferable licence to use the written reports, configurations, and other deliverables produced for you in connection with the relevant service. This licence is limited to your internal business use.

Restrictions

You may not resell, sublicence, or commercially distribute deliverables produced under our services without our prior written consent. Our underlying tools, processes, and general methodologies remain our property.

Your materials

Any business data, documents, or systems you share with us remain your property. We use these solely to deliver the agreed service and do not claim any rights over them.

6. Payment Terms

Pricing

Prices are quoted in Thai Baht (฿) and are inclusive of any applicable taxes unless otherwise stated. Current service prices are as follows:

• Shoreline Review: ฿4,500 (one-time)
• Tidal Integration: ฿9,900 (per project)
• Coastal Support Plan: ฿17,200 per month

Prices are subject to change. Any change to pricing for an ongoing engagement will be communicated with reasonable notice.

Payment schedule

Payment terms for each engagement are set out in the relevant proposal or service agreement. Where not specified, payment is due within 14 days of invoice. For the Coastal Support Plan, monthly fees are invoiced at the start of each service month.

Late payment

Where payment is overdue, we may pause work until the outstanding amount is settled. We will communicate before taking this step where possible.

Refund policy

Because our services involve professional time and preparation, fees for work already commenced are generally non-refundable. If a project has not begun, we are glad to discuss the situation. The Coastal Support Plan may be cancelled by either party with 30 days' written notice; fees already invoiced for the current month are not refunded.

7. Service Delivery Terms

Scope and changes

The scope of each engagement is agreed in writing before work begins. If you would like to change the scope during a project, please let us know. We will assess the request and, if agreed, document any change to timeline or cost.

Timelines

Timelines provided are estimates made in good faith. Actual duration may vary depending on the complexity of your systems, the availability of access, and the promptness of feedback during the project. We will keep you informed if a timeline is likely to shift.

Client cooperation

Timely delivery of our services depends on your cooperation, including providing access to relevant systems, responding to questions, and approving materials within a reasonable time. Delays caused by a lack of client cooperation may affect project timelines and are not our responsibility.

Handover and completion

For project-based services, a handover session is included to walk through what has been built and how to use it. Completion is confirmed when the agreed deliverables have been provided and a handover session has taken place.

8. Confidentiality

We treat all project data and business information you share with us as confidential. We do not share this information with third parties except where necessary to deliver the agreed service, and then only under appropriate confidentiality arrangements.

Similarly, we ask that you treat any proprietary methodologies, process documentation, or internal materials we share with you in confidence and not disclose them to third parties without our consent.

Confidentiality obligations do not apply to information that is publicly available through no fault of either party, or that either party is required to disclose by law.

9. Disclaimers

Our services are provided in good faith and with reasonable professional care. However, we do not warrant that any AI integration will produce specific business outcomes, increase revenue, reduce costs by any particular amount, or meet any performance benchmark not explicitly agreed in writing.

AI tools, platforms, and third-party services that form part of an integration may change, become unavailable, or perform differently over time. We are not responsible for changes made by third-party providers to their own products.

Our website and its content are provided on an "as available" basis. We do not guarantee that the website will be free from errors or interruptions, though we work to keep it reliable.

10. Limitation of Liability

To the extent permitted by Thai law, our total liability to you for any claim arising from our services or these Terms, whether in contract, tort, or otherwise, shall not exceed the total fees paid by you to us in the three months preceding the claim.

We are not liable for any indirect, incidental, or consequential losses, including loss of profit, loss of data, or business interruption, even if we have been advised of the possibility of such losses.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.

Force majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural events, utility failures, third-party platform outages, or changes in Thai law or regulation.

11. Indemnification

You agree to indemnify and hold harmless Andaman AI Co., Ltd. and its team members from any claims, losses, or expenses (including reasonable legal costs) arising from your breach of these Terms, your misuse of our services, or any inaccurate or misleading information you have provided to us.

12. Termination

By you

You may end an ongoing service arrangement by providing 30 days' written notice. For project-based services, termination mid-project will result in a fee for work completed to date.

By us

We may suspend or end a service arrangement if you breach these Terms and do not remedy the breach within 14 days of written notice, or if payment remains outstanding beyond agreed terms. We will communicate clearly before taking such a step.

Effect of termination

Upon termination, each party will return or delete the other's confidential materials. Provisions relating to intellectual property, confidentiality, liability, and dispute resolution survive termination.

13. Dispute Resolution

Governing law

These Terms are governed by the laws of Thailand. Any dispute shall be subject to the jurisdiction of the courts of Phuket Province, Thailand, unless otherwise agreed in writing.

Informal resolution

We would much prefer to resolve any concern through direct conversation. If you have a question or concern about our services or these Terms, please contact us at legal@{{DOMAIN}} and we will respond within five working days.

Formal process

If informal resolution is not possible, either party may refer the matter to mediation through a mutually agreed mediator before pursuing formal legal proceedings. This step is voluntary but encouraged.

14. General Provisions

• Entire agreement — These Terms, together with any written service proposal or agreement, form the entire agreement between us and supersede any prior discussions on the same subject.
• Severability — If any part of these Terms is found to be unenforceable, that part will be adjusted to the minimum extent necessary, and the remaining Terms will continue in full effect.
• Waiver — Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment — You may not transfer your rights or obligations under these Terms to another party without our written consent. We may transfer our obligations in connection with a business restructure or acquisition, provided this does not materially affect your service.
• Notices — Formal notices under these Terms should be sent by email to legal@{{DOMAIN}} or by post to our registered address below.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will make reasonable efforts to inform active clients directly.

Continued use of our website or services after a change constitutes your acceptance of the updated Terms. If you do not agree with a change, please stop using the site and contact us to discuss any ongoing service arrangement.

16. Contact Information

If you have questions about these Terms or any aspect of your engagement with us, please contact:

Andaman AI Co., Ltd.
73 Thaweewong Road, Patong, Phuket 83150, Thailand
Email: legal@{{DOMAIN}}
Phone: +66 76 295 7138